|Chang, Richard Y. / Kelly, P. Keith|
Satisfying Internal Customers First!
1994. 104 Seiten, Softcover
ISBN 978-0-7879-5082-8 - John Wiley & Sons
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RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.