|Waldron, Vincent R.|
Communicating Emotion at Work
PKGS - Polity Key Themes in Organizational Communication
1. Auflage Oktober 2011
2011. 200 Seiten, Softcover
ISBN 978-0-7456-4896-5 - John Wiley & Sons
Preis inkl. Mehrwertsteuer zzgl. Versandkosten.
Auch verfügbar als Hardcover.
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
Aus dem Inhalt
List of Figures and Tables.
1 Emotional Connections: Intersections of Communication, Work, and Feeling.
2 Communicating Emotion: Levels of Organization and Forms of Expression.
3 Emotional Occupations.
4 Work Relationships: Getting Emotional with Peers, Supervisors, and Others.
5 Emotion and Organizational Morality.
6 Emotional Trends.