|Rubin, Jeffrey / Chisnell, Dana|
Handbook of Usability Testing
Howto Plan, Design, and Conduct Effective Tests
2. Edition May 2008
2008. 384 Pages, Softcover
- Practical Approach Book -
ISBN 978-0-470-18548-3 - John Wiley & Sons
E-Books are also available on all known E-Book shops.
Is your product user-friendly? Take these steps to find out
Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.
Learn to recognize factors that limit usability
Decide whether testing should occur in a lab setting or at the site where the product is used
Set up a test plan to assess goals for your product's usability
Choose and train effective test moderators
Decide on the best way to collect and review data
Report the results and make recommendations
Learn user-centered design principles and practices -- the context for usability testing
Reap the benefits of templates, tables, models, case studies, and other tools of the trade
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
From the contents
Preface to the Second Edition.
Part One Usability Testing: An Overview.
Chapter 1 What Makes Something Usable?
Chapter 2 What Is Usability Testing?
Chapter 3 When Should You Test?
Chapter 4 Skills for Test Moderators.
Part Two The Process for Conducting a Test.
Chapter 5 Develop the Test Plan.
Chapter 6 Set Up a Testing Environment.
Chapter 7 Find and Select Participants.
Chapter 8 Prepare Test Materials.
Chapter 9 Conduct the Test Sessions.
Chapter 10 Debrief the Participant and Observers.
Chapter 11 Analyze Data and Observations.
Chapter 12 Report Findings and Recommendations.
Part Three Advanced Techniques.
Chapter 13 Variations on the Basic Method.
Chapter 14 Expanding from Usability Testing to Designing the User Experience.