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Schulman, Donniel S. / Dunleavy, John R. / Harmer, Martin J. / Lusk, James S.
Shared Services
Adding Value to the Business Units

1. Edition March 1999
149.- Euro
1999. XXVI, 294 Pages, Hardcover
ISBN 978-0-471-31621-3 - John Wiley & Sons




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Short description
Shared services is quickly becoming an important component of many corporation's strategic plans. By using shared services corporations can hope to reduce costs by as much as 25 to 50% and provide better value to their customers. Here is the first book available to corporate financial managers that provides strategic guidance on the shared services process from concept to implementation.

From the contents
MOBILIZE.

What Is Shared Services All About?

What Is the Compelling Business Reason for Pursuing Shared Services?

Is Shared Services Right for You?

International Challenges.

ASSESS.

Shared Services and Its Relationship with Process Reengineering and Redesign.

Shared Services and Its Relationship with Information Technology.

Considering Outsourcing.

DESIGN.

Getting Started.

Planning and Approach.

Selecting the Location.

Setting Up the Infrastructure.

Service-Level Agreements and Pricing Issues.

Final Business Case.

IMPLEMENT.

Defining and Setting Up the Project.

Partnering for Success: Proceed With Care When Choosing a Consultant.

Program and Project Management.

Barriers to Implementation and Change Management Solutions.

Performance Measures and Continuous Improvement.

The Global Potential and the Virtual Potential.

Appendices.

Index.

 




 

        

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