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Ukens, Lorraine L.
101 Ways to Improve Customer Service
Training, Tools, Tips, and Techniques

1. Edition - March 2007
47.90 Euro
2007. 400 Pages, Softcover
ISBN-10: 0-7879-8200-8
ISBN-13: 978-0-7879-8200-3 - John Wiley & Sons

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L. L. Ukens, Team-ing with Success, Glen Arm, Maryland

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