|  | Ukens, Lorraine L.
101 Ways to Improve Customer Service
Training, Tools, Tips, and Techniques
 1. Edition - March 2007
47.90 Euro
2007. 400 Pages, Softcover
ISBN-10: 0-7879-8200-8
ISBN-13: 978-0-7879-8200-3 - John Wiley & Sons
Sample Chapter
Author information
Lorraine L. Ukens is the owner of Team-ing with Success, a consulting and training enterprise specializing in team building and leadership development. Her wide range of business experience, spanning more than twenty-five years, is applied in designing, facilitating, and evaluating programs in a variety of human resource development areas. Ukens is the author of more than ten books including the best-selling simulation, Lost in the Amazon and her most recent collection of activities, The New Encyclopedia of Group Activities, both from Pfeiffer. She received her M.S. degree from Towson University where she taught as an adjunct faculty member from 1997 until 2005.
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