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Total Quality Management

Woodruff, Robert B. / Gardial, Sarah F.

New Approaches to Understanding Customer Value and Satisfaction

ISBN 978-1-55786-553-3

Stahl, Michael J. (ed.)

ISBN 978-0-631-20884-6

Davis, Frank / Manrodt, Karl

The Flexible Advantage

ISBN 978-1-55786-505-2

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