Short description Earlier editions of Total Facilities Management have been praised for the lucid presentation style and direct applicability of its contents. The Third Edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and its implementation. This book raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organization's business objectives and dealing with issues known to concern practitioners.
From the contents TOTAL FACILITIES MANAGEMENT - THIRD EDITION.
1. An introduction to facilities management.
2. Developing a strategy for facilities management.
3. Facilities planning.
4. Retaining services in-house vs outsourcing.
5. Change management.
6. Human resources management implications.
7. Policy and procedures for outsourcing.
8. Policy and procedures for in-house provision.
9. Service specifications, service level agreements and performance.
10. Social, health and safety considerations.
11. Workplace productivity.
12. Building intelligence.
13. Facilities management service providers.
14. Managing service provider and supplier relationships.
15. Managing specialist services.
16. Information systems management.
17. Contract management and financial control.
18. Benchmarking and best practice.
19. Public-private partnerships.
20. Education, training and professional development.
