|Clarke, Carole / Chapman, Marion|
BSAVA Manual of Small Animal Practice Management and Development
BSAVA - British Small Animal Veterinary Association
1. Edition September 2012
2012. 544 Pages, Softcover
- Practical Approach Book -
ISBN 978-1-905319-40-4 - John Wiley & Sons
This is more than just a management book! Written by a range of experienced authors this Manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business, whether established or new. Each area of the practice, both clinical and non-clinical, is considered in detail - its design, equipment and maintenance, and the organization and management of the clinical and support teams. The second part of the Manual deals with communication and people management issues, together with the ethical and legal framework within which vets and vet nurses work. Thirdly, the business aspects of veterinary practice are explored, including planning, finance, marketing, the client experience and clinical governance.