John Wiley & Sons The New Edge in Knowledge Cover The best thinking and actions in the fast-moving arena of collaboration and knowledge management Th.. Product #: 978-0-470-91739-8 Regular price: $40.09 $40.09 Auf Lager

The New Edge in Knowledge

How Knowledge Management Is Changing the Way We Do Business

O'Dell, Carla / Hubert, Cindy


1. Auflage März 2011
256 Seiten, Hardcover
Wiley & Sons Ltd

ISBN: 978-0-470-91739-8
John Wiley & Sons

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The best thinking and actions in the fast-moving arena of collaboration and knowledge management

The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today.
* Build or retrofit your organization for new ways of working and collaboration by using knowledge management
* Adapt to today's most popular ways to collaborate such as social networking
* Overcome organization silos, knowledge hoarding and "not invented here" resistance
* Take advantage of emerging technologies and mobile devices to build networks and share knowledge
* Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster

Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples - the case studies and snapshots of how best practice companies are achieving success with knowledge management.

Praise for The New Edge in Knowledge: How Knowledge Management is Changing the Way We Do Business

"You may think you know knowledge management, but this is new--how knowledge initiatives can incorporate social media, mobile technologies, and learning, for example. This book integrates the new knowledge management with the best of the old, such as communities of practice and measurement. KM still matters, and this book tells you why."
--Thomas H. Davenport, President's Distinguished Professor of IT and Management, Babson College

"Over the last decade, knowledge management has emerged as a key success factor for the modern corporation, driven by tremendous advances in business analytics. This book studies the best practices in knowledge management and how leadership companies are applying them today."
--Virginia M. Rometty, Senior Vice President and Group Executive Sales, Marketing and Strategy, IBM

"APQC has been on the leading edge of knowledge management for almost two decades. O'Dell and Hubert have captured those best practices and created a road map to transform the way people work. Reap the benefits of their experience."
--C. Jackson Grayson, Chairman and Founder, APQC and co-author of If Only We Knew What We Know

"The New Edge in Knowledge is a useful how-to manual that takes best practice sharing and organizational capability building to the next level: Web 2.0, social networking, mobility, and communities of practice. National and international examples show how companies can create strategic alignment and systematic management to transfer knowledge rapidly and effectively."
--Rosabeth Moss Kanter, Harvard Business School professor and author of SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good

"What has made our KM program strong is sticking to the fundamentals-- that's exactly what this book outlines. It provides trusted advisor guidance on how any company or organization can take the concrete steps to create and implement a world class KM strategy."
--Dan Ranta, Director of Knowledge Sharing, ConocoPhillips

"Carla O'Dell and Cindy Hubert have written an amazingly down to earth, useful and practical book on knowledge management and its importance to modern business. Starting with the distinction between information and knowledge, they provide a viewpoint that leaves IT in the dust. Read it to prepare for tomorrow's world!"
--A. Gary Shilling, President, A. Gary Shilling & Co., Inc.

"A practical business approach to knowledge management, this book covers KM's value proposition for any organization, provides proven strategies and approaches to make it work, shares how to measure KM's impact, and illustrates high level knowledge sharing with wonderful case studies. Well done!"
--Jane Dysart, Conference Chair, KMWorld & Partner, Dysart & Jones Associates

"This book is a tour de force in the field of knowledge management. Read every single page and learn about best practices from the leading firms around the world. All of this and more from the company that leads the way in the field: APQC. I highly recommend it for your bookshelf."
--Dr. Nick Bontis, Director, Institute for Intellectual Capital Research

"Food for thought from two of the pioneers. Carla O'Dell and Cindy Hubert have been in the trenches with many of the organizations that have succeeded in leveraging KM for business benefit. They recognized early the symbiotic relationship between knowledge flow and work flow and have guided practitioners in the quest to optimize and streamline both."
-- Reid Smith, Enterprise Content Management Director, Marathon Oil Company

"Carla O'Dell and Cindy Hubert take knowledge management from vague idea to strategic enabler. In so doing, they clear up the not only the whats, but the whys and the hows. This book establishes knowledge management as an organizational discipline. The authors offer a straightforward set of execution steps, coaching readers on how to launch their own knowledge management programs in a deliberate and rigorous way."
--Jill Dyché, Partner and Co-Founder, Baseline Consulting; Author of Customer Data Integration: Reaching a Single Version of the Truth

"The authors and APQC have put together an excellent 'how to' manual for Knowledge Management (KM) that can benefit any organization, from those experienced in KM to those just starting. The authors have taken their years of experience and excellence in this field and written a masterful introduction and design manual that incorporates industry best-practices and alerts readers to the pitfalls they are likely to encounter. This book needs to be in the hands of every KM professional and corporate senior leader."
--Ralph Soule, a member of the US Navy




Chapter 1: Positioning Knowledge Management for the Future.

What Is Knowledge Management?

KM in a New Context.

Primary Directives.

Showcasing KM Leaders.

Closing Comments.


Chapter 2: A Call to Action.

Determine the Value Proposition.

Identify Critical Knowledge.

Locate Your Critical Knowledge.

How Knowledge Should Flow.

Getting Buy-In.

Closing Comments.

Chapter 3: Knowledge Management Strategy and Business Case.

A Framework for KM Strategy Development.

The Business Case for KM.

Closing Comments.


Chapter 4: Selecting and Designing Knowledge Management Approaches.

A Portfolio of Approaches.

Selecting KM Approaches.

Designing a KM Approach.

What Can Go Wrong.

Portfolio Example: Retaining Critical Knowledge.

Closing Comments.

Chapter 5: Proven Knowledge Management Approaches.

Communities of Practice.

Lessons Learned.

Transfer of Best Practices.

Closing Comments.


Chapter 6: Emerging Knowledge Management Approaches.

The Promise of Social Computing.

Revealing New Facets of Information.

The New Generation of Self-Service: The Digital Hub.

The Digital Hub at Work.

Challenges and Change Management.

Our Recommendations.

Case Examples.

Closing Comments.


Chapter 7: Working Social Networking.

Guidelines for Enterprise Social Networking.

Closing Comments.


Chapter 8: Governance, Roles, and Funding.

Governance Group.

KM Core Group.

KM Design Teams.

Investing in KM.

Balancing Corporate and Business-Unit Funding.

Closing Comments.

Chapter 9: Building a Knowledge-Sharing Culture.

Lead by Example.

Brand Aggressively.

Make KM Fun.

Closing Comments.

Chapter 10: Measuring the Impact of Knowledge Management.

A Portfolio of Measures.

Measuring across the Levels of Maturity.

The Power of Analytics.

A KM Measurement System.

Closing Comments.

Chapter 11: Make Best Practices Your Practices.

Above and in the Flow.

Other Principles.

So What Do You Do Monday Morning?

Appendix: Case Studies.







About the Authors.

About APQC.

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (, and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.