John Wiley & Sons Make Yourself Clear Cover How can you communicate effectively and create meaningful interactions in an increasingly digital wo.. Product #: 978-1-119-55859-0 Regular price: $21.40 $21.40 Auf Lager

Make Yourself Clear

How to Use a Teaching Mindset to Listen, Understand, Explain Everything, and Be Understood

Richards, Reshan / Valentine, Stephen J.


1. Auflage Juni 2019
256 Seiten, Hardcover
Wiley & Sons Ltd

ISBN: 978-1-119-55859-0
John Wiley & Sons

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How can you communicate effectively and create meaningful interactions in an increasingly digital world? By teaching.

In Make Yourself Clear, educational experts and entrepreneurs Reshan Richards and Stephen J. Valentine explain the many parallels between teaching and business and offer companies, both large and small, concrete advice for building the teaching capacity of their salespeople, leaders, service professionals, and trainers.

The rise of digital communications has led to three emergent, often problematic, forces: automation, an increase in the speed and volume of information transfer, and an unmet need for people to feel more than satisfied in their interpersonal transactions, particularly between sellers and consumers.

Through a mix of research, anecdotes, case studies, and theoretical speculation, this book equips readers to build understanding within their current and future audiences by leveraging the tools, methods, and mindsets used by successful teachers. You will be equipped to understand others better, and in turn, to be better understood.

Make Yourself Clear is not prescriptive, nor does it suggest rigid steps, pillars, or frameworks. Instead, it provides immediately recognizable and relatable context, suggesting actions that can be tried, measured, tested, and iterated upon in any communication context that involves the exchange of information and ideas.
* Ground your business communications in proven techniques
* Profit from expert instruction given by those who have helped thousands of readers and workshop students
* Develop your sales career by applying effective teaching practices to customer and colleague interactions
* For educators, adopt the latest best practices into your teaching style

Backed by thorough research and extensive real-world testing, Make Yourself Clear opens a door to more productive communication and more effective interactions. It offers compelling and relevant insights to longtime fans of the work of Richards and Valentine and newcomers alike, leading to real and lasting benefits.



About the Authors

Introduction Working at the Intersection of Teaching and Business

Section 1 Authenticity

Chapter 1 Pursuing Win-Win-Win Scenarios

Chapter 2 Recovering Human Judgment

Chapter 3 Recovering Choice in Human Interactions

Chapter 4 Adjusting to Hear and Be Heard

Chapter 5 Respecting the Game

Section 2 Immediacy

Chapter 6 Leveraging Momentum and Context

Chapter 7 Generating Immediacy for Others

Chapter 8 Rebuilding Teaching around Immediacy

Chapter 9 Rebuilding Training around Immediacy

Chapter 10 Communicating with Immediacy

Chapter 11 Selling with Immediacy

Chapter 12 Getting Immediacy Right

Section 3 Delight

Chapter 13 Identifying the Conditions for Delight

Chapter 14 Offering Choice

Chapter 15 The Power of Engagement

Chapter 16 Novelty is not your Friend

Chapter 17 Boredom is not your Enemy

Chapter 18 The Unit of Delight

Chapter 19 After Delight

Chapter 20 An Invitation


Appendix How we designed this reading experience


Dr. Reshan Richards is Chief Learning Officer and Co-Founder of Explain Everything Inc. and teaches at Teachers College, Columbia University and the Columbia University School of Professional Studies. He is co-author of Blending Leadership.

Stephen J. Valentine is an educator, school leader, writer, and serial collaborator. He serves as the Assistant Head, Upper School, and Director of Academic Leadership at Montclair Kimberley Academy. He is Coordinating Editor of Klingbrief, author of Everything but Teaching, and co-author of Blending Leadership.