Tiny Noticeable Things
The Secret Weapon to Making a Difference
1. Auflage April 2021
Wiley & Sons Ltd
Preis: 17,90 €
Preis inkl. MwSt, zzgl. Versand
TNTs are Tiny Noticeable Things. They are all the little things that people don't need to do, but do do. They may be tiny but they are highly explosive. They create the biggest longest lasting pictures in people's minds, they show how much you care, they make and break relationships, yet they cost nothing.
They are the difference between a four and five-star customer experience; the difference between a manager and a leader; the difference between a team that's floundering and a team that's flying. They are the difference between a great place to work and a not so great place.
They could be as small as remembering a person's first name, recalling if a customer prefers their coffee with or without milk, or perhaps a handwritten note of recognition to a team member. Tiny, often overlooked simple things that have the potential to blow people away and bring about profound change. The affect these little engagers can have is quite phenomenal.
Their explosive power comes from the fact that they are out of the blue, unexpected acts of kindness. They are those extra mile steps that people take for each other that go beyond expectations. Their impact is so much so that they are able to penetrate straight through the conscious mind and gain fast- track access to the subconscious, where they detonate - triggering deep, dormant emotions.
Used effectively, they put smiles on faces, light up rooms and make people's day. If you are looking to inspire teams, put customers at the heart of everything you do, and stay ahead of the competition - Tiny Noticeable Things: The Secret Weapon to Making a Difference will show you how. Never underestimate the power of the TNTs!