Infinite
How Visionary Leaders Transform Today's Businesses into AI-Forward Companies
1. Auflage Juni 2026
320 Seiten, Hardcover
Wiley & Sons Ltd
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Transform your organization by making AI foundational -- not just functional
Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies, written by two senior ServiceNow leaders, introduces the concept of the "AInfinite Company"--a new class of organization built with artificial intelligence at its core. Rather than treating AI as an add-on, this book provides a strategic blueprint for seamlessly integrating human talent and AI to achieve greater innovation, productivity, and scale.
Infinite guides readers through the evolution from traditional digital transformation to AI-driven innovation. It challenges conventional business models, exploring how AI-native companies are disrupting legacy organizations and offering strategies for leaders to rethink how they work, measure success, and structure their teams. The book presents a framework for building infinitely adaptable organizations led by AI-native leaders.
Readers will also discover:
* How to shift from AI-enabled operations to building organizations with artificial intelligence embedded at the structural core
* Strategies for developing an AI-native leadership mindset that moves beyond traditional digital transformation approaches
* A framework for creating infinitely adaptable organizations that scale innovation, productivity, and competitive advantage simultaneously
* Insights into how AI-first companies are disrupting legacy business models and rewriting the rules of competition
* Practical guidance on rethinking success metrics, team structures, and workflows for an AI-driven operational environment
Infinite is written for business and technology leaders responsible for guiding their organizations through the shift to AI-driven operations. Whether leading enterprise transformation or building new AI-native ventures, this book delivers the strategic framework needed to compete against organizations already rewriting the rules of business.
Foreword by Bill McDermott vi
Introduction Infinite Companies 1
Chapter 1 Escaping the Iteration Trap 22
Chapter 2 Evolutionary Stages Toward Infinite 48
Chapter 3 How AI Is Reshaping the Future of Work 76
Chapter 4 Expanding Human-Agent Collaboration 98
Chapter 5 Culture Is the Code That Runs the Infinite Operating System 116
Chapter 6 The ROI Paradox: Why AI Demands a New Equation for Value 148
Chapter 7 The Role of a Chief Workflow Officer 166
Chapter 8 The Rise of AI Autonomy 204
Chapter 9 The Founders Table: Conversations to Spur Action 232
Chapter 10 Filling In Your Infinite Canvas: Designing a Future of Human Dignity and Exponential Innovation 256
References 279
Index 293
Dave Wright is a senior leader at ServiceNow focused on the intersection of artificial intelligence and enterprise strategy. Wright draws on extensive experience designing and deploying AI-driven workflows at scale, offering a practitioner's perspective on how organizations can embed intelligence into their structural core rather than layering it onto legacy systems.