Leading with Empathy
Understanding the Needs of Today's Workforce
1. Edition March 2022
368 Pages, Hardcover
Wiley & Sons Ltd
Further versions
Learn to lead others through adversity with the power of human connection.
In Leading with Empathy: Understanding the Needs of Today's Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society.
Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption.
Leading with Empathy also includes:
* Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others
* Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity
* Actions that enable leaders to empower people through empathy, collaboration, and communication.
An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.
Acknowledgments
Part One: Adversity
1 Introduction
Adverse Impact of a Global Pandemic
Elevated Stress Levels
Impact on Families and Society
Humanity Needs Empathy Now More than Ever
Finding the Silver Lining in These Dark Clouds
Lead with Empathy
How This book Is Structured
2 Adversity in 2020
Adversity on a Global Scale
Economic Downturn
Black Lives Matter Riots
"Chinese Flu"
Racial Inequality and the Pandemic
Unemployment
Hoarding and Profiteering
Lack of Trust in a Vaccine
Summary
3 Impact on Humanity
Healthcare
Retail
Hospitality
Travel
Virtual Schooling
Summary
Part Two: Empathy and Leadership
4 Elevated Stress and Anxiety
Understanding Stress
Three Major Stress Hormones
Effects of Chronic Stress
Symptoms of Stress Overload
Causes of Stress
What's stressful for You?
How Much Stress Is too Much?
Maslow's Hierarchy of Needs and the Pandemic
Happy Chemicals
How to Combat Stress
Activities for a Healthy DOSE of Happy Chemicals
Building New Happy Habits
Summary
5 The Power of Empathy
Emotional Intelligence
Empathy
Types of Empathy
Difference between Empathy and Sympathy
Benefits of Empathy
Empathy on the Rise
What Impedes Empathy
Enabling Empathy in People
Empathy in Children
Summary
6 Leading with Empathy
Start Your Leadership Journey with Emotional Intelligence
Overcome Your Limiting Beliefs for Better Empathy
Random Acts of Kindness Increase Empathy
Instill Empathy and Emotional Intelligence in Children
Summary
Part Three: Empowerment
7 Enterprise Empathy
Empathy Improves Productivity
Empathic Leadership
How to Be an Empathic Leader
Improve Psychological Safety
Customer Empathy
Shifting to a Remote Workforce Overnight
How to Develop Empathy at Work
Empathy as a Core Tenet of Organizational Culture
Structure of an Organizational Culture
Crowdsource Empathy
Hire for Empathy
The Power of Generative Culture
Summary
8 Employee Empathy
Benefits of Empathy in the Workplace
Remote Is the New Normal
Execution
Collaboration
Communication
Meeting Overload
Enablement
How to Increase Psychological Safety
A Good Work-Life Balance
Promote a Work-Life Balance
A Good Work-Life Balance Is Achievable
Summary
9 Optimism, Evolution, and Empowerment
Adversity in 2020
Optimistic about Our Future
Leapfrogging Innovation and Evolution
Leading with Empathy
10 Actions for Empathy
Empathy for children
Notes
References
