|  | Runde, Craig E. / Flanagan, Tim A.
Developing Your Conflict Competence
A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
J-B CCL (Center for Creative Leadership)
 1. Edition - March 2010
30.90 Euro
2010. 280 Pages, Hardcover
ISBN-10: 0-470-50546-X
ISBN-13: 978-0-470-50546-5 - John Wiley & Sons
Sample Chapter
Short description
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, this book shows how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.
From the contents
Preface: What's a Hands-On Guide and Why Should.
I Be Interested?
1 Introduction.
2 Cognitive Aspects of Conflict.
3 The Emotional Side of Conflict.
4 Engaging Conflict Constructively.
5 Team Confl ict Competence.
6 Organizational Conflict Competence.
Resources.
References.
The Authors.
Index.
About the Center for Creative Leadership.
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