1. Auflage - Juli 2005
105,- Euro
2005. 448 Seiten, Hardcover
ISBN-10: 0-471-68291-8
ISBN-13: 978-0-471-68291-2 - John Wiley & Sons

Preis inkl. Mehrwertsteuer zzgl. Versandkosten.







Kurzbeschreibung
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. Design for Six Sigma documents how service and process design and redesign are typically approached. The book compares and contrasts this approach with the Design for Six Sigma Methodologies. It establishes a roadmap to integrate Six Sigma methodology into corporate America with emphasis on supply chain process as an example for yielding lasting change and higher levels of business performance. The book brings together two driving forces, Service Design and Six Sigma, and shows how the synergy of these efforts can accelerate the value creation.

Aus dem Inhalt
1. Service Design.

2. What is Six Sigma.

3. Introduction to Service Design for Six Sigma.

4. Service Design for Six Sigma Deployment.

5. Service DFSS Project Road Map.

6. Service DFSS Transfer Function and Scorecards.

7. Quality Function Deployment (QFD).

8. Process Modeling and Process Management.

9. Theory of Inventive Problem Solving (TRIZ) for Services.

10. Introduction to Design for Transactional DFX.

11. Failure Mode and Effect Analysis (FMEA).

12. Fundamentals of Experimental Design.

13. Service Design Robustness.

14. Discrete Event Simulation.

15. Design Validation.

16. Supply Chain Process.

17. DFSS in Supply Chain Example.

References.

Index.