Measure Up!
Yardsticks for Continuous Improvement
2. Auflage Oktober 1995
268 Seiten, Softcover
Wiley & Sons Ltd
ISBN:
978-1-55786-718-6
John Wiley & Sons
Leading consultants argue that few areas are as important as
measurement, yet it remains one of the weakest areas in management
today.
Based on discussions with managers from a broad range of industries
in the US and Europe, this book shows managers how to:
* * Measure what is important to their customers.
* * Motivate their organizations.
* * Identify and eliminate waste of both time and resources.
Foreword.
Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
"Finally! a practical book from practical people about management's
most powerful tool - measurement. Hats off to Richard Lynch and
Kelvin Cross for a long overdue job well done." Tom
Peters.
"Outstanding. Finally a book that doesn't stop at what's wrong
with the traditional ways of measuring success. Richard Lynch and
Kelvin Cross present a clear and consistent approach to changing
obsolete corporate yardssticks. Measure Up! should be
required reading for any manager concerned with improvement
strategies and organizational learning." Ray Stata, President,
Analog Devices.
most powerful tool - measurement. Hats off to Richard Lynch and
Kelvin Cross for a long overdue job well done." Tom
Peters.
"Outstanding. Finally a book that doesn't stop at what's wrong
with the traditional ways of measuring success. Richard Lynch and
Kelvin Cross present a clear and consistent approach to changing
obsolete corporate yardssticks. Measure Up! should be
required reading for any manager concerned with improvement
strategies and organizational learning." Ray Stata, President,
Analog Devices.
Richard Lynch (Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!) is a partner at Results-Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.
