The Ethical Challenge
How to Lead with Unyielding Integrity
J-B US non-Franchise Leadership
The Enron debacle, the demise of Arthur Andersen, questionable
practices at Tyco, Qwest, WorldCom, and a seemingly endless list of
others have pushed public regard for business and business leaders
to new lows. The need for smart leaders with vision and integrity
has never been greater. Things need to change--and it will not
be easy.
We can take a first step toward producing better business
leaders by changing some of our own ideas about what it means to
"win." Noel M. Tichy and Andrew R. McGill have brought together a
stellar group of contributors from a variety of
perspectives--including General Electric CEO Jeffrey Immelt,
former Secretary of State James A. Baker III, and renowned
management gurus Robert Quinn and C. K. Prahalad, among
others--to offer insights that will help build better leaders,
communities, and organizations. They show how to present a
"Teachable Point of View" about business ethics that will help all
leaders within an organization:
* Internalize core values
* Build a values-based culture across the organization
* Become engaged to teach the same values lessons to their
staff
* Take action and raise the ethical bar
Successful business leaders must be able to articulate their own
unique Teachable Point of View on business ethics and drive it
through their organization to ensure that everyone knows the
ethical line and is neither shy nor silent if others risk crossing
it.
Introduction: Teaching Your Values and Ethics Will Plant Them
Across Your Organization 1
Noel M. Tichy, Andrew R. McGill
PART 1 The Abuse 21
1 Business Ethics Reality Stunned Americans as Enron, Others
Misled Investors and Employees 23
Andrew R. McGill
2 Ethics and Culture of ServiceMaster Sustain Important Values
Over Time 53
C. William Pollard
3 Sustaining Business Ethics Requires Teachable Point of View
57
Jonathan Ward
4 Business Ethics in Skeptical Times 61
James A. Baker III
5 Peripheral Issues Can Evolve; "Core Ethics" Must Be Stable
77
C. K. Prahalad
6 We Need Great Leader-Teachers with Great Skills and High
Ethics 87
Robert E. Knowling Jr.
7 Ethics "Honor One's Self" In Your Business Behavior 101
Robert Dolan
PART 2 The Aftermath 105
8 Values: The Best Tools to Lead a Large Global Organization
107
Jeffrey Immelt
9 Competence Without Credibility Won't Win in the Long Run
125
Anjan Thakor
10 Leadership Dilemmas: Ethical Challenges Can Make or Break a
CEO 135
James Hackett
11 Ethics and Fundamental Decisions: The Internally Directed and
Other-Focused Mindset 159
Robert Quinn
12 Superstar Entrepreneur Meets Today's High-Bar Ethics: How
Trilogy Is a Very Different Software Company 171
Joe Liemandt
13 Ethics, Virtuousness, and Constant Change 185
Kim Cameron
14 The Best Ethical Choices Come When Long-Term Impact Rules
195
Tim Fort
PART 3 The Ethical Future 209
15 Students Meet Ethical Dilemmas in Their Workplace Challenges
211
Noel M. Tichy and Six MBA Students
16 Ethical Markets Are Essential for Trust, Global Development
231
E. LaBrent Chrite
17 Living Beautiful Values Every Day Makes Focus: HOPE Special
237
Eleanor Josaitis
18 Corporate Global Citizenship: The Ethical Path for Business
247
Noel M. Tichy, Andrew R. McGill
Acknowledgments 272
The Authors 274
Index 281
Leadership Engine and the Cycle of Leadership-- is
a professor of organizational behavior and human resource
management at the University of Michigan Business School, where he
is director of the Global Leadership Program and the Global
Business Partnership. His consulting clients have included
Citibank, Exxon, General Motors, Hitachi, IBM, Pepsico, Royal Dutch
Shell, and other international corporations.
Andrew R. McGill is director of the Global Business
Partnership at the University of Michigan Business School, where he
is also adjunct associate professor of organizational behavior and
human resource management. His research focuses on organizations
changing to better serve their customers and he consults widely on
the topic in the health care, financial services, technology, and
automotive industries.