Performance Evaluation
Proven Approaches for Improving Program and Organizational Performance
Research Methods for the Social Sciences
1. Auflage Mai 2008
320 Seiten, Softcover
Wiley & Sons Ltd
ISBN:
978-0-7879-8883-8
John Wiley & Sons
Performance Evaluation is a hands-on text for practitioners,
researchers, educators, and students in how to use
scientifically-based evaluations that are both rigorous and
flexible. Author Ingrid Guerra-López, an internationally-known
evaluation expert, introduces the foundations of evaluation and
presents the most applicable models for the performance improvement
field. Her book offers a wide variety of tools and techniques that
have proven successful and is organized to illustrate evaluation in
the context of continual performance improvement.
Section 1: Introduction to Evaluation
1 Introduction to Evaluation
2 Principles of Performance-Based Evaluation
Section 2: Models of Evaluation
3 Overview of Existing Evaluation Mode
4 Kirkpatrick's Four Levels of Evaluation
5 Phillips Return on Investment
6 Brinkerhoff Success Case Method
7 The Impact Evaluation Process
8 The CIPP Model
9 Evaluating Evaluations
Section 3: Tools and Techniques of Evaluation
10 Data
11 Data Collection
12 Analysis of Evaluation Data: Tools and Techniques
13 Communicating the Findings
Section 4: Continual Improvement
14 Common Errors in Evaluation
15 Continual Improvement
16 Contracting for Evaluation Services
17 Intelligence Gathering for Decision Making: Performance
Measurement Systems
18 The Future of Evaluation in Performance Improvement
1 Introduction to Evaluation
2 Principles of Performance-Based Evaluation
Section 2: Models of Evaluation
3 Overview of Existing Evaluation Mode
4 Kirkpatrick's Four Levels of Evaluation
5 Phillips Return on Investment
6 Brinkerhoff Success Case Method
7 The Impact Evaluation Process
8 The CIPP Model
9 Evaluating Evaluations
Section 3: Tools and Techniques of Evaluation
10 Data
11 Data Collection
12 Analysis of Evaluation Data: Tools and Techniques
13 Communicating the Findings
Section 4: Continual Improvement
14 Common Errors in Evaluation
15 Continual Improvement
16 Contracting for Evaluation Services
17 Intelligence Gathering for Decision Making: Performance
Measurement Systems
18 The Future of Evaluation in Performance Improvement
Ingrid J. Guerra-López, PhD, is an associate professor at Wayne State University, director of the Institute for Learning and Performance Improvement, associate research professor at the Sonora Institute of Technology in Mexico, and principal of Intelligence Gathering Systems.
