Human Resource Management in the Hospitality Industry
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
Frank M. Go is the author of Human Resource Management in the Hospitality Industry, published by Wiley.
