Employee Engagement
Tools for Analysis, Practice, and Competitive Advantage
Industrial and Organizational Psychology Practice
1. Auflage Mai 2009
224 Seiten, Softcover
Wiley & Sons Ltd
Kurzbeschreibung
"Employee engagement" has been a buzz word in the human resources community for several years, but there remains an urgent need for scientifically grounded advice for human resources consultants and practitioners as to how to measure and increase it. This book fills this gap by defining precisely what "employee engagement" means and identifying its primary drivers. The book also provides nuts and bolts guidance for how to introduce the concept of engagement in the organization. Providing both practical advice, tools, and case examples, this book translates best practices, ideas, and concepts into concrete and practical steps that will change the level of engagement in any organization.
Providing both practical advice, tools, and case examples, Employee Engagement translates best practices, ideas, and concepts into concrete and practical steps that will change the level of engagement in any organization.
* Explores the meaning of engagement and how engagement differs significantly from other important yet related concepts like satisfaction and commitment
* Discusses what it means to create a culture of engagement
* Provides a practical presentation deck and talking points managers can use to introduce the concept of engagement in their organization
* Addresses issues of work-life balance, and non-work activities and their relationship to engagement at work
Preface
Acknowledgments
1. Engaging Engagement
2. The "Feel and Look" of Employee Engagement
3. The Key to an Engaged Workforce: An Engagement Culture
4. Phase 1 of Creating and Executing an Engagement Campaign: Diagnostics and the Engagement Survey
5. Phase 2 of Creating and Executing an Engagement Campaign: Action Planning and Intervention
6. Burnout and Disengagement: The Dark Side of Engagement
7. Talking Points: Introducing or Rethinking Engagement in Your Organization
Notes
Subject Index
Author and Name Index
-Fritz Drasgow, University of Illinois at Urbana-Champaign
"Employee Engagement walks us through the complexity of this deceptively simple concept and makes concrete the process of translating engagement into hard financial results."
-Peter Cappelli, The Wharton School, University of Pennsylvania
"A hugely important topic, handled with just the right mix of scholarly insight and practical experience. This book is a valuable addition to the literature."
-Jeffery S. Schippmann, Balfour Beatty Construction
"If you want to increase employee engagement to achieve your organization's strategic objectives this is the book for you. It deconstructs what engagement really means, explains what factors shape it, shows how to diagnose your organization current state and tell you what managerial levers you can use to increase it and consequently raise organizational performance. This book is at once scientifically sound and highly readable."
-Michael Beer, Harvard Business School
"No one knows more about Employee Engagement, in all its forms, than do these authors. They give careful, useful and practical advice on using employee opinion surveys to measure and increase employee engagement! "
-Allen I. Kraut, Baruch College, C.U.N.Y.
Benjamin Schneider is Senior Research Fellow at Valtera and Professor Emeritus of the University of Maryland.
Karen M. Barbera is a Managing Principal at Valtera Corporation, responsible for overseeing the practice group focused on employee engagement surveys and organizational diagnostics.
Scott A. Young is a Managing Consultant at Valtera Corporation, where he consults with the firm's organizational survey clients on content development and measurement, reporting and interpretation of results, research, and action planning.
Series Editor:
Steven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science, at the University of North Carolina Charlotte. He is a prolific and nationally recognized scholar. Besides his academic work, he founded and/or led three successful talent management consulting organizations/units.