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John Wiley & Sons Remarkable Service Cover Remarkable Service has been a leading guide to restaurant service techniques and principles for the .. Product #: 978-1-118-11687-6 Regular price: $39.16 $39.16 Auf Lager

Remarkable Service

The Culinary Institute of America (CIA)

Cover

3. Auflage April 2014
304 Seiten, Softcover
Wiley & Sons Ltd

Kurzbeschreibung

Remarkable Service has been a leading guide to restaurant service techniques and principles for the past decade. In its all-new edition , a complete reorganized and updated look at table service and foodservice management is provided, including everything from setting up a dining room and taking orders to executing wine service and handling customer complaints. Remarkable Service, Third Edition features all-new photography throughout, as well as a foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service. New "Scripts for Service Scenarios" throughout the book provide real-world examples to help readers practice tasks like taking a reservation, recommending a dish, and communicating with kitchen staff. This text is a vital resource for culinary professional, meant to be used as both a development tool for lifelong learning and an essential text for those taking table service and dining room management courses.

ISBN: 978-1-118-11687-6
John Wiley & Sons

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A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.

PREFACE viii

ACKNOWLEDGMENTS xiv

CHAPTER 1. The Principles of Remarkable Service 2

CHAPTER 2. Styles of Service 20

CHAPTER 3. A Clean and Safe Dining Room 48

CHAPTER 4. Preparing and Maintaining the Dining Room for Remarkable Service 72

CHAPTER 5. Reservations and Waiting Lists 110

CHAPTER 6. Serving Guests 136

CHAPTER 7. Beverage Service 176

CHAPTER 8. Wine Service 208

CHAPTER 9. Banquet Service in the Restaurant 230

CHAPTER 10. Remarkable Service Interactions 254

APPENDIX 268

BIBLIOGRAPHY 277

TRADE AND PROFESSIONAL GROUPS 2 79

INDEX 281