Human Resources Management in the Hospitality Industry
2. Auflage Mai 2015
320 Seiten, Hardcover
Wiley & Sons Ltd
ISBN:
978-1-118-98850-3
John Wiley & Sons
Human Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
One: Introduction to Human Resources in the Hospitality
Industry
Two: The Legal Environment of Human Resources Management
Three: Human Resources Management: Policies and Procedures
Four: Employee On-Boarding: Recruitment and Selection
Five: Employee On-Boarding: Orientation and
Induction
Six: Planning Training Programs
Seven: Delivering and Evaluating Training Programs
Eight: Compensation Programs
Nine: Performance Management and Appraisal
Ten: Employee Health and Safety
Eleven: Critical Issues in Human Resources Management
Twelve: Human Resources in Evolving Hospitality
Organizations
Industry
Two: The Legal Environment of Human Resources Management
Three: Human Resources Management: Policies and Procedures
Four: Employee On-Boarding: Recruitment and Selection
Five: Employee On-Boarding: Orientation and
Induction
Six: Planning Training Programs
Seven: Delivering and Evaluating Training Programs
Eight: Compensation Programs
Nine: Performance Management and Appraisal
Ten: Employee Health and Safety
Eleven: Critical Issues in Human Resources Management
Twelve: Human Resources in Evolving Hospitality
Organizations
David K. Hayes has more than 30 years experience in hospitality management and education. He has taught at Texas Tech University and the University of Houston. His industry experience includes serving as the Managing Owner of a hotel and conference center and a professional writer and consultant.
Jack D Ninemeier is the author of books such as Food Beverage Management.
Jack D Ninemeier is the author of books such as Food Beverage Management.
