Developing Communication Skills for Veterinary Practice
1. Auflage November 2023
Preis: 73,90 €
Preis inkl. MwSt, zzgl. Versand
Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.
Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:
* Defines each communication skill, demonstrates techniques, and provides examples
* Emphasizes the importance of communicating effectively with clients and colleagues
* Provides a process and structure for coaching communication with colleagues
* Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
* Outlines best practices for effectively communicating using technology
Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
About the Authors
How to Use this Book
Chapter 1 - Introduction
Chapter 2 - Communication Styles
Chapter 3 - Opening the Interaction
Chapter 4 - Information Gathering
Chapter 5 - Attending to Relationship
Chapter 6 - Attending to Task
Chapter 7 - Diagnostic and Treatment Planning
Chapter 8 - Closing the Interaction
Chapter 9 - Communication Coaching
Chapter 10 - Transferring the Skills
Chapter 11 - Now What
Appendix 1 20 Communication Skills
Appendix 2 Skills Checklist
Appendix 3 Coach Process Card
Jane Shaw, DVM, PhD, is a Professor in the Department of Clinical Sciences at the College of Veterinary Medicine and Biomedical Sciences, Colorado State University in Fort Collins, Colorado, USA.
Jason Coe, DVM, PhD, is a Professor in the Department of Population Medicine at the Ontario Veterinary College, University of Guelph, in Guelph, Ontario, Canada.