John Wiley & Sons Transactional to Transformational Cover Through a series of case studies you are invited to meet, and learn firsthand from, the people and t.. Product #: 978-1-119-79128-7 Regular price: $23.27 $23.27 Auf Lager

Transactional to Transformational

How Banks Innovate

Holloman, Christer


1. Auflage Juli 2021
272 Seiten, Hardcover

ISBN: 978-1-119-79128-7
John Wiley & Sons

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Through a series of case studies you are invited to meet, and learn firsthand from, the people and teams that have delivered a number of very different innovations successfully across a diverse group of banks; big and small, long established and brand new, from the east and west!

Banks featured include: Bank of America, BBVA, Citi, Crédit Agricole, Danske Bank, Deutsche Bank, ING, J.P. Morgan, Lloyds Bank, Metro Bank, N26, National Australia Bank, Royal Bank of Canada, Santander, Standard Chartered and Swedbank.

This book will equip you with ideas, tools and actionable hands-on advice. You will discover the untold stories about how these banks delivered new solutions to consumers and businesses, products as well as services, across the spectrum of buy, build and partner.

Here are some of the innovation challenges you can overcome by learning from those that already did:
* Working around legacy systems
* Limited tech resources and budget
* Secure budget and buy-in from the exec team
* Creating a culture that embrace innovation
* Compete with fintechs and big tech for new talent
* Validating actual customer demand
* Increasing speed to market whilst satisfying risk and compliance
* Retain control when partnering with third parties
* Making the right priorities
* When to shut something down

Once you have bought this book you can register on to access more in-depth material from all of the banks featured, full-length interviews and videos.

Foreword xi

Introduction xv

Part i: Buy 1


Chapter 1: Lloyds Banking Group 3

Chapter 2: BBVA 19


Chapter 3: Metro 33

Chapter 4: J.P. Morgan 48

Part ii: Build 61

Incubate in-house

Chapter 5: Crédit Agricole 63

Chapter 6: National Australia Bank 77

Build in-house

Chapter 7: Citi 93

Chapter 8: Bank of America 107

Spin out

Chapter 9: ING 120

Chapter 10: Santander 133

Part iii: Partner145

Fintechs and startups

Chapter 11: Deutsche Bank 147

Chapter 12: Danske Bank 161

Banks and other corporates

Chapter 13: Swedbank 175

Chapter 14: Standard Chartered 190

Part iv: Bonus: Ways of Working 205

Chapter 15: N26 207

Chapter 16: Royal Bank of Canada 222

Index 235
Christer Holloman is a serial entrepreneur, best-selling author and popular speaker on the future of business. He is also the founder of Divido, a software platform used by banks globally, such as HSBC, BNP and ING. His company is backed by many of the same investors as the fintech unicorns Revolut, Wise and iZettle, including Mastercard and American Express.

Prior to his start-up career Holloman worked for the British newspaper The Times where he made a name for himself by being able to explain in an engaging and entertaining way how successful businesses adopt new technologies to defend and grow market share. Other books he has authored include How to Sell Online and The Social Media MBA series also published by Wiley, which has sold over 10,000 copies and been translated into multiple languages.

Holloman is also the Chairman of Fintech Finishers, set up to raise awareness, inspire action and introduce accountability for more diversity, inclusion and equality in the fintech industry. They do this by inviting peers to challenge each other to complete endurance races around the world, such as the Ironman in Hawaii, whilst raising money for charity.

Holloman holds an MBA from the University of Oxford.

For more information and to discuss speaking engagements, please visit: