Introduction to Information Systems
International Adaptation
9. Edition January 2022
592 Pages, Softcover
Wiley & Sons Ltd
ISBN:
978-1-119-85993-2
John Wiley & Sons
Introduction to Information Systems, 9th Edition delivers an essential resource for undergraduate business majors seeking ways to harness information technology systems to succeed in their current or future jobs. The book assists readers in developing a foundational understanding of information systems and technology and apply it to common business problems.
This International Adaptation covers applications of the latest technologies with the addition of new cases from Europe, Middle East, Africa, Australia, and Asia-Pacific countries. It focuses on global business environment for students to understand the norms of using technology while operating on online platforms for exploring new avenues in different geographical locations. The book includes real business scenarios of how latest technologies such as Big Data, Cloud Computing, Blockchain, and IoT are perceived and adopted across countries. New cases highlight key technology issues faced by organizations such as designing and implementing IT security policies, dealing with ethical dilemma of securing customer data, moving IT infrastructure to cloud, and identifying how AI can be used to improve the efficiency of business operations.
Preface v
1 Introduction to Information Systems 1
Opening Case 1
Introduction 3
1.1 Why Should I Study Information Systems? 4
1.2 Overview of Computer-Based Information Systems 12
1.3 How Does IT Impact Organizations? 19
1.4 Importance of Information Systems to Society 24
Summary 29
Chapter Glossary 30
Discussion Questions 30
Problem-Solving Activities 31
Closing Case 31
2 Organizational Strategy, Competitive Advantage, and Information Systems 34
Opening Case 34
Introduction 37
2.1 Business Processes 38
2.2 Business Process Improvement, Business Process Reengineering, and Business Process Management 45
2.3 Business Pressures, Organizational Responses, and Information Technology Support 49
2.4 Competitive Advantage and Strategic Information Systems 59
Summary 66
Chapter Glossary 67
Discussion Questions 68
Problem-Solving Activities 68
Closing Case 68
3 Ethics and Privacy 70
Opening Case 70
Introduction 72
3.1 Ethical Issues 72
3.2 Privacy 77
Summary 88
Chapter Glossary 88
Discussion Questions 88
Problem-Solving Activities 89
Closing Case 89
4 Information Security 91
Opening Case 91
Introduction 93
4.1 Introduction to Information Security 94
4.2 Unintentional Threats to Information Systems 96
4.3 Deliberate Threats to Information Systems 98
4.4 What Organizations are Doing to Protect Information Resources 107
4.5 Information Security Controls 108
Summary 118
Chapter Glossary 119
Discussion Questions 120
Problem-Solving Activities 121
Closing Case 121
5 Data and Knowledge Management 124
Opening Case 124
Introduction 125
5.1 Managing Data 127
5.2 The Database Approach 130
5.3 Big Data 134
5.4 Data Warehouses and Data Marts 141
5.5 Knowledge Management 149
5.6 Appendix: Fundamentals of Relational Database Operations 151
Summary 159
Chapter Glossary 160
Discussion Questions 161
Problem-Solving Activities 161
Closing Case 162
6 Telecommunications and Networking 163
Opening Case 163
Introduction 165
6.1 What Is a Computer Network? 166
6.2 Network Fundamentals 169
6.3 The Internet and the World Wide Web 173
6.4 Network Applications: Discovery 180
6.5 Network Applications: Communication 183
6.6 Network Applications: Collaboration 185
6.7 Network Applications: Educational 189
Summary 191
Chapter Glossary 192
Discussion Questions 193
Problem-Solving Activities 194
Closing Case 195
7 E-Business and E-Commerce 197
Opening Case 197
Introduction 199
7.1 Overview of E-Business and E-Commerce 200
7.2 Business-to-Consumer (B2C) Electronic Commerce 208
7.3 Business-to-Business (B2B) Electronic Commerce 219
7.4 Ethical and Legal Issues in E-Business 222
Summary 228
Chapter Glossary 229
Discussion Questions 229
Problem-Solving Activities 230
Closing Case 230
8 Wireless, Mobile Computing, and Mobile Commerce 232
Opening Case 232
Introduction 234
8.1 Wireless Technologies 235
8.2 Wireless Computer Networks and Internet Access 244
8.3 Mobile Computing and Mobile Commerce 250
8.4 The Internet of Things 255
Summary 260
Chapter Glossary 261
Discussion Questions 261
Problem-Solving Activities 261
Closing Case 262
9 Social Computing 264
Opening Case 264
Introduction 265
9.1 Web 2.0 267
9.2 Fundamentals of Social Computing in Business 275
9.3 Social Computing in Business: Shopping 279
9.4 Social Computing in Business: Marketing 284
9.5 Social Computing in Business: Customer
Relationship Management 288
9.6 Social Computing in Business: Human Resource Management 288
Summary 292
Chapter Glossary 293
Discussion Questions 293
Problem-Solving Activities 293
Closing Case 294
10 Information Systems within the Organization 296
Opening Case 296
Introduction 297
10.1 Transaction Processing Systems 298
10.2 Functional Area Information Systems 299
10.3 Enterprise Resource Planning Systems 306
10.4 ERP Support for Business Processes 312
Summary 317
Chapter Glossary 318
Discussion Questions 318
Problem-Solving Activities 318
Closing Case 319
11 Customer Relationship Management and Supply Chain Management 320
Opening Case 320
Introduction 322
11.1 Defining Customer Relationship Management 322
11.2 Operational Customer Relationship Management Systems 326
11.3 Other Types of Customer Relationship Management Systems 330
11.4 Supply Chains 333
11.5 Supply Chain Management 335
11.6 Information Technology Support for Supply Chain Management 342
Summary 348
Chapter Glossary 349
Discussion Questions 350
Problem-Solving Activities 350
Closing Case 351
12 Business Analytics 353
Opening Case 353
Introduction 355
12.1 Managers and Decision Making 356
12.2 The Business Analytics Process 359
12.3 Descriptive Analytics 363
12.4 Predictive Analytics 368
12.5 Prescriptive Analytics 376
12.6 Presentation Tools 379
Summary 382
Chapter Glossary 383
Discussion Questions 383
Problem-Solving Activities 384
Closing Case 384
13 Acquiring Information Systems and Applications 386
Opening Case 386
Introduction 387
13.1 Planning for and Justifying IT Applications 388
13.2 Strategies for Acquiring IT Applications 391
13.3 Traditional Systems Development Life Cycle 395
13.4 Alternative Methods and Tools for Systems Development 400
Summary 406
Chapter Glossary 407
Discussion Questions 408
Problem-Solving Activities 408
Closing Case 409
14 Artificial Intelligence 410
Opening Case 410
14.1 Introduction to Artificial Intelligence 412
14.2 Machine Learning and Deep Learning 414
14.3 Neural Networks 420
14.4 Artificial Intelligence Applications 424
14.5 Artificial Intelligence in the Functional Areas 427
14.6 Appendix 443
Summary 447
Chapter Glossary 448
Discussion Questions 449
Problem-Solving Activities 449
Closing Case 449
Technology Guide 1 Hardware 451
Introduction 451
TG 1.1 Introduction to Hardware 452
TG 1.2 Strategic Hardware Issues 452
TG 1.3 Computer Hierarchy 452
TG 1.4 Input and Output Technologies 454
TG 1.5 The Central Processing Unit 461
Summary 467
Technology Guide Glossary 467
Discussion Questions 468
Problem-Solving Activities 468
Technology Guide 2 Software 469
Introduction 469
TG 2.1 Software Issues 470
TG 2.2 Systems Software 472
TG 2.3 Application Software 473
Summary 475
Technology Guide Glossary 475
Discussion Questions 476
Problem-Solving Activities 476
Technology Guide 3 Cloud Computing 477
TG 3.1 Introduction 478
TG 3.2 The Basics of Cloud Computing 479
TG 3.3 Different Types of Clouds 483
TG 3.4 Cloud Computing Services 486
TG 3.5 The Benefits of Cloud Computing 490
TG 3.6 Concerns and Risks with Cloud Computing 492
TG 3.7 The "Big Three" Cloud Computing Vendors 495
TG 3.8 Web Services and Service-Oriented Architecture 499
Summary 501
Technology Guide Glossary 503
Discussion Questions 503
Problem-Solving Activities 503
Appendix Apply the Concept Activities 504
Company Index 551
Subject Index 558
1 Introduction to Information Systems 1
Opening Case 1
Introduction 3
1.1 Why Should I Study Information Systems? 4
1.2 Overview of Computer-Based Information Systems 12
1.3 How Does IT Impact Organizations? 19
1.4 Importance of Information Systems to Society 24
Summary 29
Chapter Glossary 30
Discussion Questions 30
Problem-Solving Activities 31
Closing Case 31
2 Organizational Strategy, Competitive Advantage, and Information Systems 34
Opening Case 34
Introduction 37
2.1 Business Processes 38
2.2 Business Process Improvement, Business Process Reengineering, and Business Process Management 45
2.3 Business Pressures, Organizational Responses, and Information Technology Support 49
2.4 Competitive Advantage and Strategic Information Systems 59
Summary 66
Chapter Glossary 67
Discussion Questions 68
Problem-Solving Activities 68
Closing Case 68
3 Ethics and Privacy 70
Opening Case 70
Introduction 72
3.1 Ethical Issues 72
3.2 Privacy 77
Summary 88
Chapter Glossary 88
Discussion Questions 88
Problem-Solving Activities 89
Closing Case 89
4 Information Security 91
Opening Case 91
Introduction 93
4.1 Introduction to Information Security 94
4.2 Unintentional Threats to Information Systems 96
4.3 Deliberate Threats to Information Systems 98
4.4 What Organizations are Doing to Protect Information Resources 107
4.5 Information Security Controls 108
Summary 118
Chapter Glossary 119
Discussion Questions 120
Problem-Solving Activities 121
Closing Case 121
5 Data and Knowledge Management 124
Opening Case 124
Introduction 125
5.1 Managing Data 127
5.2 The Database Approach 130
5.3 Big Data 134
5.4 Data Warehouses and Data Marts 141
5.5 Knowledge Management 149
5.6 Appendix: Fundamentals of Relational Database Operations 151
Summary 159
Chapter Glossary 160
Discussion Questions 161
Problem-Solving Activities 161
Closing Case 162
6 Telecommunications and Networking 163
Opening Case 163
Introduction 165
6.1 What Is a Computer Network? 166
6.2 Network Fundamentals 169
6.3 The Internet and the World Wide Web 173
6.4 Network Applications: Discovery 180
6.5 Network Applications: Communication 183
6.6 Network Applications: Collaboration 185
6.7 Network Applications: Educational 189
Summary 191
Chapter Glossary 192
Discussion Questions 193
Problem-Solving Activities 194
Closing Case 195
7 E-Business and E-Commerce 197
Opening Case 197
Introduction 199
7.1 Overview of E-Business and E-Commerce 200
7.2 Business-to-Consumer (B2C) Electronic Commerce 208
7.3 Business-to-Business (B2B) Electronic Commerce 219
7.4 Ethical and Legal Issues in E-Business 222
Summary 228
Chapter Glossary 229
Discussion Questions 229
Problem-Solving Activities 230
Closing Case 230
8 Wireless, Mobile Computing, and Mobile Commerce 232
Opening Case 232
Introduction 234
8.1 Wireless Technologies 235
8.2 Wireless Computer Networks and Internet Access 244
8.3 Mobile Computing and Mobile Commerce 250
8.4 The Internet of Things 255
Summary 260
Chapter Glossary 261
Discussion Questions 261
Problem-Solving Activities 261
Closing Case 262
9 Social Computing 264
Opening Case 264
Introduction 265
9.1 Web 2.0 267
9.2 Fundamentals of Social Computing in Business 275
9.3 Social Computing in Business: Shopping 279
9.4 Social Computing in Business: Marketing 284
9.5 Social Computing in Business: Customer
Relationship Management 288
9.6 Social Computing in Business: Human Resource Management 288
Summary 292
Chapter Glossary 293
Discussion Questions 293
Problem-Solving Activities 293
Closing Case 294
10 Information Systems within the Organization 296
Opening Case 296
Introduction 297
10.1 Transaction Processing Systems 298
10.2 Functional Area Information Systems 299
10.3 Enterprise Resource Planning Systems 306
10.4 ERP Support for Business Processes 312
Summary 317
Chapter Glossary 318
Discussion Questions 318
Problem-Solving Activities 318
Closing Case 319
11 Customer Relationship Management and Supply Chain Management 320
Opening Case 320
Introduction 322
11.1 Defining Customer Relationship Management 322
11.2 Operational Customer Relationship Management Systems 326
11.3 Other Types of Customer Relationship Management Systems 330
11.4 Supply Chains 333
11.5 Supply Chain Management 335
11.6 Information Technology Support for Supply Chain Management 342
Summary 348
Chapter Glossary 349
Discussion Questions 350
Problem-Solving Activities 350
Closing Case 351
12 Business Analytics 353
Opening Case 353
Introduction 355
12.1 Managers and Decision Making 356
12.2 The Business Analytics Process 359
12.3 Descriptive Analytics 363
12.4 Predictive Analytics 368
12.5 Prescriptive Analytics 376
12.6 Presentation Tools 379
Summary 382
Chapter Glossary 383
Discussion Questions 383
Problem-Solving Activities 384
Closing Case 384
13 Acquiring Information Systems and Applications 386
Opening Case 386
Introduction 387
13.1 Planning for and Justifying IT Applications 388
13.2 Strategies for Acquiring IT Applications 391
13.3 Traditional Systems Development Life Cycle 395
13.4 Alternative Methods and Tools for Systems Development 400
Summary 406
Chapter Glossary 407
Discussion Questions 408
Problem-Solving Activities 408
Closing Case 409
14 Artificial Intelligence 410
Opening Case 410
14.1 Introduction to Artificial Intelligence 412
14.2 Machine Learning and Deep Learning 414
14.3 Neural Networks 420
14.4 Artificial Intelligence Applications 424
14.5 Artificial Intelligence in the Functional Areas 427
14.6 Appendix 443
Summary 447
Chapter Glossary 448
Discussion Questions 449
Problem-Solving Activities 449
Closing Case 449
Technology Guide 1 Hardware 451
Introduction 451
TG 1.1 Introduction to Hardware 452
TG 1.2 Strategic Hardware Issues 452
TG 1.3 Computer Hierarchy 452
TG 1.4 Input and Output Technologies 454
TG 1.5 The Central Processing Unit 461
Summary 467
Technology Guide Glossary 467
Discussion Questions 468
Problem-Solving Activities 468
Technology Guide 2 Software 469
Introduction 469
TG 2.1 Software Issues 470
TG 2.2 Systems Software 472
TG 2.3 Application Software 473
Summary 475
Technology Guide Glossary 475
Discussion Questions 476
Problem-Solving Activities 476
Technology Guide 3 Cloud Computing 477
TG 3.1 Introduction 478
TG 3.2 The Basics of Cloud Computing 479
TG 3.3 Different Types of Clouds 483
TG 3.4 Cloud Computing Services 486
TG 3.5 The Benefits of Cloud Computing 490
TG 3.6 Concerns and Risks with Cloud Computing 492
TG 3.7 The "Big Three" Cloud Computing Vendors 495
TG 3.8 Web Services and Service-Oriented Architecture 499
Summary 501
Technology Guide Glossary 503
Discussion Questions 503
Problem-Solving Activities 503
Appendix Apply the Concept Activities 504
Company Index 551
Subject Index 558
