This is the first post-Egan book to look at benchmarking and KPIs
(key performance indicators) in the construction industry.

Benchmarking is one of the key management techniques the
construction industry now needs to adopt if it is to meet
challenging new efficiency and productivity targets as well as
clients' demands for best value. Contracts are increasingly being
awarded only to contractors who can demonstrate the lean
construction practices that come with benchmarking.

This authoritative and accessible book:

* clarifies the thinking behind benchmarking and why firms must
now adopt it

*shows how to set up effective benchmarking

*explains the theoretical background and offers clear, practical
guidance

*demonstrates best practice though reference to case
studies.

There are nine case studies describing the use of KPIs and the
application of the EFQM excellence model - including contributions
from Morrison and John Mowlem

The author

Steve McCabe is senior lecturer in the School of Property and
Construction at the University of Central England in Birmingham. He
has conducted extensive research in quality improvement techniques
and benchmarking and has wide experience in industry with a number
of contractors and within the local authority sector.