Conflict Management
February 2013
160 Pages, Softcover
Wiley & Sons Ltd
Conflict Management is an easy-to-read and high-powered tool
for understanding and managing conflict situations. Conflict can
spiral out of control, but if you understand how the spiral works
you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict,
including:
* planning
* goal setting
* compromise
* mediation
Expert communicator Baden Eunson also takes an in-depth look at
negotiation skills. He offers a visual and fresh approach to the
work of strategies and tactics, negotiation styles, the importance
of listening and questioning skills, the reasons why the location
of negotiation can affect its outcome, and why the phrase 'win-win'
is not a cliché but a technique for success.
Introduction xi
1 Conflict -- the basics 1
2 Conflict development 11
3 Approaches to managing conflict 23
4 Negotiation -- the basics 43
5 Positions, concessions and interests 55
6 Getting ready to negotiate 67
7 Negotiation styles 85
8 Negotiation tools and planning 91
Conclusion 107
Notes 109
Glossary 115
Index 119
