MAKING EVALUATION A USEFUL MANAGEMENT TOOL (by Sandra Trice Gray).

Ongoing Evaluation: A New Approach.

Empowering Staff for Evaluation.

The Board's Role in Evaluation.

How Volunteers Can Contribute to Evaluation.

Using Client Feedback to Improve Programs and Services.

USING ONGOING EVALUATION TO IMPROVE PROGRAMS AND SERVICES.

Organizational Behavior and Policy (A. Merget & E.
Weaver).

Program Effectiveness and Outcomes (J. Seeley).

Human Resource Management (D. Young & H. Doerman).

Information Management (R. Millett & M. Lelle).

Resource Development (P. McE. Buchanan & T. Hurwitz).

Ethics and Accountability (J. Belk & M. Daignault).

Adapting the Evaluation Process to the Organizational Culture
(R. Adamson & E. Weaver).

Using Outside Evaluatorsv (P. Patrizi & J. Sanders).

"ASAE has long been interested in finding ways to help associations
continuously assess themselves to ensure that they are operating
with maximum efficiency and effectiveness. We applaud the
publication of this important new book, and the cogent plan it
presents to associations for ongoing self-evaluation. Associations
mean to do good work. This book will help them do it." (R William
Taylor, CAE, president, American Society of Association
Executives)

"In an era of concern that 'nothing works,' it is essential for
nonprofts to report on effective programs. Big Brothers Big Sisters
of America has known anecdotally for many years that having a Big
Brother or Big Sister has an enormous impact on the life of a
child. Evaluation with Power will help us continue to report on the
effectiveness of our programs. Evaluation with Power provides a
management tool that will help us promote organizational learning
and empowerment, basic ingredients for building public confidence
and program excellence, key to long-term nonprofit survival.
(Thomas M. McKenna, national director, Big Brothers Big Sisters of
America)

"Evaluation with Power becomes more important in the social sector
every day. Donors no longer reward good intentions, they reward
results. This book can help social sector leaders manage for the
mission and measure results." (Frances Hesselbein, president and
CEO, Peter F. Drucker Foundation)

"Terrific, easy-to-use primer on evaluation! Given the public's
questioning of the performance and public accountability of
organizations, this book provides the needed support and guidance
to make evaluation part of our everyday work." (Geraldine N.
Mannion, program officer, special projects, Carnegie Corporation of
New York)

"This book combines the practical with the philosophic?process with
outcomes. It answers a need many of us have who want more than
simple answers?we want to continually improve on what we do. This
book gives us a host of ways to do just that." (L. Bryant,
executive director, National School Boards Association)

"This book offers an antidote to the infectious mentality that
?nothing works.' What works are organizations that are effective,
excellent, and empowering. Ongoing evaluation is a tool for
creating, sustaining, and enhancing such organizations. This book
suggests that the future effectiveness of organizations depAnds on
meaningful, useful, and practical evaluation. It is a major
contribution to both the fields of organizational development and
evaluation." (Micheal Quinn Patton, former president, American
Evaluation Association)

This book clearly has the potential of becoming a classic in the
literature of not-for-profits, generally. It takes evaluation from
the punitive world of "now I got you" to a environment where
individuals, programs, and institutions can grow to meet the
challenges of a changing world." (Lee Van Bremen, executive vice
president, College of American Pathologists)

SANDRA TRICE GRAY is vice president of INDEPENDENT SECTOR where she heads the Effective Sector Leadership and International Initiatives Program. Previously she served as an assistant commissioner with the U.S. Department of Education.