PeopleSmart Participant Workbook
1. Edition November 2005
80 Pages, Softcover
Wiley & Sons Ltd
Bring out the best in yourself, your colleagues, customers, direct
reports, and bosses with PeopleSmart. The ten modules in this
workbook lead you through numerous activities and exercises, both
independently and in groups. These modules allow you to:
* assess skill levels for each of the eight PeopleSmart
skills.
* select specific job-related situations in which to improve
skills.
* practice and apply three ways to develop each skill.
* develop action plans to further practice each skill.
You?ll gain a greater awareness of interpersonal strengths and
weaknesses, inspiration to work on interpersonal fitness, and
advice you can use to get started immediately.
MODULE 1: WORKING PEOPLESMART.
MODULE 2: UNDERSTANDING PEOPLE.
MODULE 3: EXPRESSING YOURSELF CLEARLY.
MODULE 4: ASSERTING YOUR NEEDS.
MODULE 5: EXCHANGING FEEDBACK.
MODULE 6: INFLUENCING OTHERS.
MODULE 7: RESOLVING CONFLICT.
MODULE 8: BEING A TEAM PLAYER.
MODULE 9: SHIFTING GEARS.
MODULE 10: PEOPLESMART DAY-BY-DAY.
to each other. That's why BMW, for the past three years, has
been conducting PeopleSmart seminars with great results for its
leaders and associates."
--Viki Macdonald, BMW Group University
firm that provides courses on active training techniques,
interpersonal intelligence, and team facilitation.
Freda Hansburg is vice-president of Active Training.
Silberman and Hansburg are the authors of PeopleSmart: Developing
Your Interpersonal Intelligence.