The X-Factor
Getting Extraordinary Results from Ordinary People
1. Edition October 2001
XVI, 192 Pages, Hardcover
Handbook/Reference Book
Short Description
The X-Factor refers to getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. This book invovles a simple four-step management process involved in taming the X-Factor called PRAM (Plans, Relationships, Agreements, and Maintenance), which has been proven to add millions of dollars to various companies' bottom lines.
Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.
In Search of a Great Manager.
Meeting A Great Manager.
Discovering the X-Factor.
R_x For Taming The X-Factor.
Step One: Plans.
Step Two: Relationships.
Step Three: Agreements.
Step Four: Maintenance.
Taming the X-Factor With Customers.
Taming the X-Factor With A Labor Union.
The End of a Great Morning.
He Became A Great Manager: A Summary.
Appendix A: Putting The X-Factor To Work.
Appendix B: Using The PRAM Model As A Diagnostic Tool.
Appendix C: Three Factors That Assure Your Success in Taming the X-Factor.
Index.
About the Author.
