- Information for GSALL customers purchasing Wiley-VCH titles -

As of May 2024, the delivery of our Wiley-VCH titles including brands and imprints (e.g. for Dummies, Ernst & Sohn) will be carried out by the publisher delivery Zeitfracht.

As already communicated, your existing conditions will not change.

Unless otherwise agreed, returns are only possible after prior approval by the publisher.

Please send returns of Wiley-VCH titles from May 2024 to:

Publisher's Distribution Wiley-VCH
Returns Department
c/o Zeitfracht Medien GmbH
Ferdinand-Jühlke-Str. 15
99095 Erfurt

Orders can either be placed electronically via the established electronic ordering systems of the book trade.
The customer service of Zeitfracht Medien can be reached via our customer portal (Zeitfracht Medien Kunden und Service Portal) or via Phone +49/711 7860-2254.

All information on the services of Zeitfracht Medien Verlagsauslieferung can be found in the trade information on the Zeitfracht Medien homepage.

To obtain our international publications (John Wiley & Sons titles incl. imprints), you have two options:

1. order via your preferred wholesaler
2. ordering directly via the John Wiley & Sons European Distribution Center (EDC) in England.

You will need a customer account for this. If you do not yet have a UK account but would like to order directly, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note that there are additional costs (e.g. customs duties) for purchases from non-EU countries.